Description
Mega Char Manual Whole House Water Filtration System
Is an exceptional dual-medium whole house water filtration system using top-quality granular activated carbon and filter sand. It removes chlorine, sediments, taste, volatile organic compounds and odour from your water. It consists of a 100-litre fibreglass vessel and a valve with manual rinse and backwash features.
APPLICATION AND USES
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Basic sediment filter.
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Removes large particles from the water like sand, dirt, rust and mud.
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Filters water obtained from municipal or borehole water and well and rainwater sources.
FEATURES AND BENEFITS
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Tubular design means longer detention time of the water making filtration more effective than other water filters.
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Low-maintenance and long-lasting thanks to backwash and rinse capabilities.
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It comes fully assembled.
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It has top and bottom strainers to prevent loss of carbon and filter sand.
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Top-quality granular activated carbon and filter sand.
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It filters the water to improve quality, taste and odour but preserves the natural minerals in the water.
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The system is designed to waste no water during filtration.
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No electricity is required with the standard manual valve.
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It is an affordable filtration solution with a large filtration capacity.
SPECIFICATIONS
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Minimum pressure: 2 Bar
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Port size 25 mm
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Valve: 3 position manual valve (service, backwash and rinse).
COVERAGE/PERFORMANCE/CAPACITY
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Maximum pressure: 6 Bar
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Maximum flow rate: 2500 l/h
PACKAGING
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Water filtration vessel
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Manual valve head
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Riser pipe and strainers
INSTRUCTIONS FOR USE
General
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The system should be installed on the mainline of the household to filter all the water going into the house.
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The source water will flow down from the top of the vessel and has to flow to the bottom before it goes back up and into the household.
Setup and installation:
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Put the vessel in the spot where you want to install before you add the medium to prevent the vessel from being too heavy to move.
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Ensure riser pipe is in the vessel and resting on the bottom.
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Before adding the medium cover the riser pipe opening with tape so that the medium does not enter the pipe.
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Pour the medium inside the vessel. You can use a funnel. Fill the vessel up to about 75%. This is done to leave space for the backwash.
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Ensure that the seal is correctly in place on the valve head before connecting the valve head.
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Connect the top strainer to the valve head. This is very important to ensure that your medium does not get flushed out with the backwash operation. Align the indents of the top strainer with the ledges on the valve and then turn the strainer to lock it into place.
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Remove the tape that you placed on the riser pipe.
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Slide the top strainer attached to the valve over the riser pipe and press down to connect the valve.
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Screw on tight after it has clicked in place.
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Finally, connect your source water, drain water and outlet to the valve in the marked locations.
HANDLING AND STORAGE
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When not in use, store in a dry place and keep clear of dust and dirt.
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Remove medium before storing.
MAINTENANCE AND CARE
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The vessel must be flushed regularly every two to five days depending on the water quality.
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The system is generally low maintenance.
HEALTH AND SAFETY
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The vessel does not remove bacteria or other microorganisms. It is recommended that a 1-micron filtration and ultraviolet light be installed with the carbon vessel if water quality is a problem in the area.
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Will not remove pesticides as the particles are too small.
WARNINGS AND LIMITATIONS
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Installation should be performed by a suitably qualified person with plumbing experience.
DISCLAIMERS
Mega chars are intended for household use and limits apply to water quality and quantity. Have your water tested before installing a mega char to ensure that it is the right solution. It is important to note that the volume of water put through the unit as well as the quality of the water will greatly influence the lifetime of the media.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Return Policy
FarmAbility wants happy customers that are happy with their purchases. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from FarmAbility itself and from Third Party Sellers.
The Return Policy forms part of FarmAbility’s Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
package your products safely and securely for protection during transit;
clearly mark your return reference number on the outside of the parcel; and
include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Unwanted products
You can return an unwanted product to us at no charge, provided:
it is undamaged and unused, with the original labels and stickers still attached;
it is not missing any accessories or parts;
you log a return on www.farmability.co.za/returns within 30 daysof delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and
it is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
a digital product such as an eBook, electronic voucher or other digital download;
an audio or video recording or computer software that has been unsealed;
a newspaper, periodical or magazine;
a foodstuff, beverage or other product intended for everyday consumption;
a nursing or maternity product that has been unsealed;
a product which has been personalised for you or made to your specifications; or
a flatpack furniture product that has been assembled after delivery.
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Want to exchange?
Fashion products can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on farmability.co.za, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on www.farmability.co.za.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on farmability.co.za and generally fit for its intended purpose, do not suit you;.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return on www.farmability.co.za, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.
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Extended Supplier Warranty (stipulated on product page)
A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return on www.farmability.co.za, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. FarmAbility is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
Direct Warranty (stipulated on product page)
A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through FarmAbility.
If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.
Other than this, the same limits and general principles of the standard warranty and extended supplier warranty apply to direct warranty products.
Gift Vouchers & Coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or FarmAbility later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. FarmAbility may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a Percentage Coupon to pay for an order, and you or FarmAbility later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. FarmAbility may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.
Bundles
There are two types of bundles: a bundle consisting of products that either we or you (as provided on our website) have combined together in a single bundle (“Bundle Deal“); or a bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundle“). All returns relating to bundles are subject to the terms of this Policy as read with the following provisions:
Bundle Deal– You may return a Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will credit your account with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.
Pre-packed Bundle– Unless otherwise indicated by us, your return of a Pre-packed Bundle will only be accepted if you return all of its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.
Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse FarmAbility for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account.