Getting Started:

  • How do I register an account with FarmAbility?

Registering with FarmAbility is quick and easy process. All you need is a telephone number and an active email address.

You will be asked to create a password, this will keep your account safe. Create a password that is unique, but that you can remember and that is not used on other websites. Click here to register.

Technical:

  • Is it safe to shop online with FarmAbility?

We take the security of your payment and personal information very seriously. Kindly refer to our Terms & Conditions sections 6 for more information, as well as our Payment FAQ’s.

  • How do I change my password?

Login to your account and click on Update Your Details. Simply complete the Change my Password fields and click update

  • I have forgotten my password; how do I access my account?

The FarmAbility team will assist you with creating a new password. Simply click on the Forgot my password link on the login page.

Simply enter your email address and instruction to reset your password will be emailed to you.

  • How do I unsubscribe from the email newsletters?

Login to your account and click on the Update Your Details tab. Here you will see Newsletter Subscriptions. Here you can update your newsletters that you would like to receive

  • I have another question, but its not listed here?

Please feel free to send us an email by clicking here.

 

Payments:

  • How can I pay for my order?

The current payment methods available:

  • Credit Card
  • Debit Card
  • Instant EFT
  • EFT
  • Cash Deposit

 

  • Can I pay using EFT?

Yes; EFT payments can be done through Payfast that clears immediately and ABSA; FNB; Nedbank and Standard Bank are supported. Processing a EFT from your bank can also be done, but can take up to 48 hours to reflect in our account, which may delay your order being dispatched.

 

Exchange & Returns:

  • What if I do not have the original packaging?

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

  • How do I return a product?
  1. Log your exchange / return request by send us an email. Click here.
  2. Prepare the return parcel
    Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging).

Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

  1. Courier collection
    Our couriers will contact from you within 1 to 2 business days after you have logged your return, to arrange the collection.
  • What if I received a damaged product?

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.
  • What if my product stops working?

If you notify us of a defect or poor quality within our Standard Warranty period (within 6 months of receiving your original order), you can return it to us at no charge. A ‘defect’ is a material imperfection in the manufacturing of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as a defect:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product;
  • where the specifications of a product do not suit you, although accurately described by FarmAbility and generally fit for its intended purpose;
  • If your return request falls within this policy and is deemed eligible for a return, once we have inspected the product and validated your return, we will at your choice either:
  • deliver the correct productto you (if the correct product is available) or;
  • credit your accountwith the purchase price of the product or;
  • refund youwith the purchase price of the product.
  • How long do I have to return a Product?

You have 7 days to notify us of the defect/poor quality or wrong product. We will get in touch with you and the courier will pick it up 1-2 Days after the request has been captured by one of our team members.

In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

However, for products that fall within the extended supplier’s warranty, the process can take up to 21 days. At that stage, because we want your experience to be as good as possible – if the supplier or manufacturer has offered you a repair/ replacement but it takes longer than 21 days to resolve the matter, we will get in touch with you to see if you would rather receive a credit/ refund directly from us.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

 

Cancellations:

  • How do I cancel my order?
  • Get in touch with us here to cancel an item or a complete order.
  • If the order has not yet been paid for, it can simply be cancelled.
  • If it has been paid for, you have the option of a credit or a full refund.
  • Can I cancel my order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

 

Shipping & Delivery:

  • Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

  • Will my order be delivered to my farm?

Currently orders will be delivered to your closest town. Should you not have any one that can receive the order in your chosen town, kindly click on the Help me find a delivery point at the check-out.

  • What are my delivery options?

Economy delivery is FREE for orders above R450 or more. Other options for delivery is available and will be indicated on the checkout section.

  • What is the cost to have my order delivered?

Delivery Option

I live in a Main Centre (We have a cinema in town)

I live in a Regional Area (What is a cinema?)

Economy (Free for orders R450 and more

R 75

R 120

Weekend

N/A

N/A

Same Day

 N/A

N/A

Express

 N/A

N/A

Collect (From our Bloemfontein Warehouse)

Free

Free

 

  • When do I get it?

When Economy delivery option is chosen, your order will take on average 3 working days for delivery after pick up, depending on the region where you are situated.

  • Does FarmAbility ship Internationally?

We do not ship outside of South African borders at this time.

  • Will I have to sign for my package?

If you’re not able to receive your package personally you are welcome to address the delivery to a different recipient by updating the delivery address details. For further assistance you can ask us a question here

  • What happens if I have a product missing from my delivery?

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

  • How do I track my order Online?

Once we’ve received your order, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.
  • Can I reschedule my delivery?

Your order will arrive by the estimated delivery date provided in your payment confirmation email and we will send you an SMS on the date of delivery so you know when to expect our Courier.

At this point, if you won't be available to receive your order on that day, you can reschedule by calling the number provided in your SMS confirmation.

It’s not possible to select a specific date for your delivery, unless you select either the Guaranteed Same Day or Guaranteed Weekend delivery option at checkout. You can view the costs for these delivery options What is the cost to have my order delivered?.

 

General:

  • What happens if a product is out of stock?

If a product goes out of stock, it should reflect as such on the website or will no longer be visible on the website.

We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

  • What do I do if I forgot my password?

The FarmAbility team will assist you with creating a new password. Simply click on the Forgot my password link on the login page.

Simply enter your email address and instruction to reset your password will be emailed to you

  • My email address has changed. How do I update this on my current account?

To update or change your email address, simply login to your account. Go to account settings and change email address. A confirmation email will be sent to the address once it has been successfully changed

  • Is it safe to shop with FarmAbility?

We take the security of your payment and personal information very seriously. Kindly refer to our Terms & Conditions sections 6 for more information, as well as our Payment FAQ’s.

  • Where is my Delivery?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

  • Warranty on all goods?

The warranty on the product will depend on the supplier of the product and the amount of months warranty given on the product by the supplier.

  • What if the Questions I have is none of the Above?

Please feel free to send us an email by clicking here.